FAQs: Rebates Can Plextor reissue a new rebate check since the void date has expired on the one I received? I sent the serial number and not the UPC barcode (symbol), can I still get my rebate? Should I make copies of my receipt, UPC symbol, and rebate form before I mail it in? Can I send a photocopy of the UPC barcode (symbol)? Can I submit a packing slip as a receipt/invoice as proof of purchase? I purchased a drive a day before the rebate came out. Do I qualify for it? I purchased two drives. Why can't I get a rebate on both of them? Do all Plextor drives come with a rebate? Where do I find the original UPC bar code (symbol)? My drive is already installed. How can I get its serial number? How long should I wait to get my refund after I submit my rebate? Where can I call to check status of my rebate request? I received a non-compliance (rejection) note. What do I do now? I purchased the drive within the rebate period and have not submitted my request. Can I still submit it? I threw away the retail box that the drive came in. Do I still qualify for the rebate offer? I am having difficulties downloading/opening the pdf file containing the rebate form. How can I get the form? I'm having problem with the rebate center, who do I contact? Rebate FAQs Can Plextor reissue a new rebate check since the void date has expired on the one I received? Unfortunately, we will not be able to reissue another check since there are 90 days from the issue date to cash the check. Return to top I sent the serial number and not the UPC barcode (symbol), can I still get my rebate? No, but you will soon receive a postcard in the mail explaining that you sent in the wrong symbol. At that time, please resubmit your claim with the original UPC symbol. Return to top Should I make copies of my receipt, UPC symbol, and rebate form before I mail it in? Yes, please keep a copy for your records in case you would like to check status or if it gets lost in the mail. Return to top Can I send a photocopy of the UPC barcode (symbol)? No, all Plextor rebates require the original 12-digit UPC barcode. See UPC codes of product. Return to top Can I submit a packing slip as a receipt/invoice as proof of purchase? Yes but only if the packing slip clearly states the model/drive name and purchase date. Return to top I purchased a drive a day before the rebate came out. Do I qualify for it? Only purchases made during the purchase period stated on the rebate form will qualify for the rebate. Return to top I purchased two drives. Can I submit a rebate for both of them? No, since rebate offers are limited to one per model per household or person (depending on the model). These restrictions are listed on the bottom of the rebate form under terms and conditions. Return to top Do all Plextor drives come with a rebate? No, we only offer rebates on selected drives.Click here for a list of current rebates. Return to top Where can I find the original UPC bar code(symbol)? The UPC bar code is located on the back of the retail box at the bottom in a 1.75" (W) x 1.25" (H) white box. Return to top My drive is already installed. How can I get the serial number? Serial number is not required for rebate purposes. If you have Plextor Manager 2000 installed, click on the Plextor icon on the task bar, select Settings, then select the Plextor drive. The serial number is listed under the Plextor details tab. Return to top How long should I wait to get my refund after I submit my rebate? Rebate processing may take up to 8 weeks. Return to top How can I check the status of my rebate? Click here to check status or call 1-866-360-2346. Please allow for 8 weeks before checking status. Return to top I received a non-compliance (rejection) postcard in the mail. What should I do now? Please read the non-compliance postcard carefully and follow the directions stated on the postcard to resubmit missing/valid items. Return to top I purchased the drive within the rebate period and have not submitted my request. Can I still submit it? There is a 30-day window after the last eligible purchase date during which the request may be submitted. If the last redemption date has passed, we can no longer accept your rebate request. Return to top I threw away the retail box that the drive came in. Do I still qualify for the rebate offer? No. You must submit all requirements as stated on the rebate form to be eligible for the rebate offer. Return to top I am having difficulties downloading/opening the pdf file containing the rebate form. How can I get the form? You may have an older version of Adobe Acrobat Reader. Click here to download the latest version. I'm having problem with the rebate center, who do I contact? If you still have problems, please email us at marcom@plextor.com. Return to top Return to FAQ